It’s About Time

17 May

While the email below in no way makes me feel better about my last Jamaica trip, I appreciate the fact that time was taken to write to me.

From: Joseph Perrin
Sent: Wednesday, May 16, 2007 7:56 PM
To: Stefan Simmons
Cc: Frank Rosheuvel; Shante Brown
Subject: Re: Report for File Number: 4630216

 Mr Simmons,

 Let me take this opportunity to apologize for the inconvenience with the elevator. I will also be speaking to the Food and beverage manager about your experience in the restaurant.


I am happy however that Christel was able to “save the day” as you put it.  


We look forward to welcoming you back to the Hilton Kingston.






Joseph Perrin
Front Desk Manager
Hilton Kingston


WHAT??? No free nights or extra Hilton Honours points???? Steups!!!! Ok I guess my new name is number 4630216. So can I assume that the next time I go the the HIlton Kingston (no other hotel is approved for us to go to while on the island) that I can refer to myself by this number and expect better service? Yeah right.

Dream on, dream away………….


Posted by on May 17, 2007 in Travel


Tags: , , ,

2 responses to “It’s About Time

  1. Matthew

    May 17, 2007 at 10:49

    I would loove to see the letter that you wrote to them to get them to respond to you. Did you write a letter or just let them have it verbally? I have to admit that the thought of you stuck in an elevator is…slightly amusing

  2. jane

    May 17, 2007 at 20:48

    …boy i just got back from Jamaica and i wasn\’t stuck in the elevator but there was NO light in the damn thing outside from the light on the buttons…the hotel food was crappie and i had stomach craps all the time i was there. I stayed at the Rose Hall Resort and Country Club…i am yet to understand why hotels in the caribbean always serve continental food. Sigh…hell I wanted some good ole jerk chicken…some ackee and saltfish…instead they served eggs and bacon…steups… so yuh know ah starved for the entire time…then for dinner one big stinkin pig on a spit…steups…


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