From: Joseph Perrin
Sent: Wednesday, May 16, 2007 7:56 PM
To: Stefan Simmons
Cc: Frank Rosheuvel; Shante Brown
Subject: Re: Report for File Number: 4630216
Let me take this opportunity to apologize for the inconvenience with the elevator. I will also be speaking to the Food and beverage manager about your experience in the restaurant.
I am happy however that Christel was able to “save the day” as you put it.
We look forward to welcoming you back to the Hilton Kingston.
Front Desk Manager
WHAT??? No free nights or extra Hilton Honours points???? Steups!!!! Ok I guess my new name is number 4630216. So can I assume that the next time I go the the HIlton Kingston (no other hotel is approved for us to go to while on the island) that I can refer to myself by this number and expect better service? Yeah right.
Dream on, dream away………….